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Small offices discover their IT when something stops. There is no diagram, the router password is unknown, and the backup has not been checked since it was installed.
The network was added device by device. A new floor got a new router. CCTV was another person. When the link drops, three vendors point at each other. Staff share one Wi-Fi password that also reaches the office PC.
Setup means a single picture: internet, office network, guest network, what must stay up, and where the files live. Guest devices do not sit on the same network as the accounts PC.
We write down the access and we test the backup by restoring a file. A backup that has never been restored is a hope.
What is connected, and what it is for
Admin access is yours, stored where you choose
We test a restore, not only a copy job
Support after setup is a contract, not a favour
No one in the office knows the admin password.
Guest phones share the network with the billing PC.
CCTV, Wi-Fi and the server are three undocumented installs.
A backup job runs and nobody has tried to restore it.
When it breaks, the only person who understands it is unavailable.
You hold the admin credentials in a place you control.
Guests get a separate network.
The install is drawn: devices, roles and who may change them.
We restore a real file from the backup before we call it done.
Ongoing help is the IT support service, with a way to reach us that does not depend on one person’s personal number alone.
Routers, PCs, CCTV and where files actually sit. Ranchi offices can be seen on site.
Guest network, access, and the backup. The quote lists the hardware you still need to buy.
After hours when the office cannot stop during the day.
A file comes back. You can log in without calling us.
We specify it. You can buy it. If we supply it, the quote says so as hardware, separate from the work.
Remote advice, yes. Hands-on cabling and a visit are practical in Ranchi. Other cities need a local electrician or a visit priced into the quote.
Yes. The first visit is to learn it. We do not pretend a network we have not seen is already documented.
We can do the urgent fault. We will still tell you if the backup or the shared password is the larger risk. You can choose to stop at the fault.
The machine is on. Updates, backups and who can log in were left at the defaults. Server setup includes the restore and the access list.
A printer, a mail failure, a PC that is slow. Support is a way to report them that does not depend on remembering one engineer’s number.
The only copy of the accounts sits on one machine under a desk. Cloud work is moving what must survive, with a cost you can read.
Tell us the operation that is breaking. We will walk that screen and send a written quote.
We reply instantly
