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A shop that sells on a website and at the counter usually has two stocks. The site still shows an item after the shelf is empty, and the counter still sells an item the website already took.
The usual break is simple. The website catalogue was typed once, and the shop stock lives in a notebook or in Tally. A customer pays online for the last unit while a salesperson sells that unit at the counter. One of them is then told the item is gone.
Returns and partial payments make the book worse. A cancelled order is marked on WhatsApp and never put back into stock. A customer who paid half is still shown as unpaid because the UPI screenshot is on someone’s phone.
Ecommerce software is the shared book. The product, the price, the stock and the order status live together. A website order and a counter bill both move the same quantity. The packer sees what is paid, and the customer sees where the order is.
A sale on either side reduces the same quantity
Paid, packed and dispatched are the same record
The invoice uses the items and tax you configured
Catalogue, payments and the first live orders
The website and the shop keep two stock counts, so the last piece is sold twice.
Order status is a WhatsApp message, so packed, shipped and cancelled mean different things to different people.
UPI and partial payments sit in screenshots instead of on the order.
A return is agreed in chat and the quantity is never added back.
GST on the website bill does not match the bill the accountant files.
One product record holds price, tax and the quantity both the site and the counter can sell.
An order moves through paid, packed and dispatched on the same screen the customer is told about.
A payment is entered against the order, including a part payment, so the balance is visible.
A return puts the quantity back and keeps the reason with the order.
The bill uses the tax you set on the item, so the website and the books start from the same invoice.
Items, prices, tax and a starting stock. We do not invent a range you do not have.
Online payment and a counter bill that shares the stock.
The person packing works the paid orders. Status is what the customer is told.
Returned pieces go back to stock with the order they came from.
Yes. That is the point of the product. A sale in either place reduces one quantity. You are not asked to keep a separate website stock.
Start with the catalogue, payment and order status. A counter can be added when you have one. The stock record does not change.
No. It gives the accountant invoices that match what was sold. Filing GST stays with your accountant or your existing accounting tool.
Book a demo and bring a few real products, including one that often goes out of stock. We walk the order from payment to dispatch on those items.
The theme looks like a shop. Stock, tax and what happens after payment were never decided. An ecommerce site is the order, not the theme.
Lost KOTs, a bill argued at the table and stock that does not match what was cooked. How restaurant software ties the order, the kitchen and the GST bill.
The store, the floor and the dispatch each keep a count. Manufacturing software issues material to a job and receives the finished quantity back.
Tell us the operation that is breaking. We will walk that screen and send a written quote.
We reply instantly
