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Travel

Bookings taken on calls and then double-sold

Travel businesses lose the booking in the gap between the person who answered the phone and the person who updates the sheet. Two customers are confirmed for one departure.

Setup
Scoped after the booking rules
Who it is for
Operators, agencies and local travel desks
Industry
Travel
Product
Travel app

The problem on the ground

A travel desk confirms on WhatsApp, writes the name in a diary, and tells the operator later. A second desk does the same for the same departure. The customer finds out at pickup.

Payment is the other break. An advance is a screenshot. The balance is remembered. On the day, nobody agrees what is still due.

A travel app is justified when availability must be shared. The first version is the one trip or room type you oversell. Payment status sits on that booking. Extra catalogues wait until that path is trusted.

See the product

What changes when this is live

One seat
Availability

A confirmed booking reduces what is left

One record
The guest

Name, date and payment are not in three chats

Status
What was promised

Pending and confirmed are different

Milestone
Build

The first release is the booking you take most often

What keeps breaking

Two people confirm the same departure because availability is a private sheet.

The guest’s name and date exist only inside a chat.

Advance and balance disagree on the day of travel.

A cancellation frees the seat in conversation and not on the list.

The first build tries to cover flights, hotels, cabs and tours at once and never ships.

How the software closes it

Availability falls when a booking is confirmed, for every desk logged in.

The booking holds the guest, the date and the payment state.

Advance and balance are amounts on that booking.

A cancellation returns the seat and keeps who cancelled it.

Version one is your busiest product. Other products are later milestones.

How a setup actually runs

First

The booking you oversell

One departure type, the capacity, and who is allowed to confirm.

Next

Payment on the booking

Advance, balance and paid. Screenshots stop being the ledger.

Then

Cancel and move

A change updates the seat. The diary is compared for a real week.

Later

The next product

Another service is added after the first one matches the desk.

Questions this industry asks

Can you connect every airline and hotel on day one?

No, and we will not quote that. Direct connections depend on what those companies allow. The first build is your own inventory and your own confirmations. Third-party links are a separate scope if they are even available.

Is this a website or an app?

Whichever your customer and your desk will actually open. Many desks need a phone-friendly web app before a store listing. We pick that in the scope, not in a slogan.

What do you need from us?

The capacity rule, the payment rule, and five real bookings including one that went wrong. If those rules are still undecided, the first week is deciding them.

How do we ask for a price?

Use the quote form and name the booking you want in version one. A price for “a full travel app” is not a price.

Want this flow on a call?

Tell us the operation that is breaking. We will walk that screen and send a written quote.

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