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School, hospital, hotel, restaurant, HR, lab, pharma and the rest of our software. Ask for a quote and we apply 30% on the price. Write to info@ssbconsultancy.com.

Operations

The ready product almost fits, then the workaround starts

A ready product is the right buy when your work matches it. It becomes expensive when every exception is a sheet, a WhatsApp group and a person who remembers the rule.

Setup
Scoped in weeks, built in milestones
Who it is for
Teams whose work does not fit a package
Industry
Operations
Product
Custom software

The problem on the ground

The package demo looks complete. After go-live, the cases that matter — a discount the owner approves, a step that skips a department, a report the auditor asks for — do not exist in the product. Staff keep the old sheet for those cases. Within a month the sheet is the real system again.

Custom software is justified when those exceptions are the business, not the edge. It is a poor buy when a product we already sell covers the work. We say which is which before a build starts.

The engagement starts with the flow, including the exceptions. A first milestone is a slice you can click. Later milestones add the branches. You are not asked to imagine the finished system from a slide.

See the product

What changes when this is live

Written
Scope

The exceptions are listed before anyone builds them

One flow
The real job

The sheet and the chat stop being the system

Milestones
Delivery

You see a working slice before the full build

Your data
Ownership

The process and the code are contracted, not rented as a surprise

What keeps breaking

A bought tool matches the demo and misses the exception your staff handle every day.

Excel and WhatsApp become the system of record beside the software.

A custom quote is a lump sum with no list of what “done” means.

The first version tries to include every future branch and slips.

Nobody is sure who owns the data and the code when the project ends.

How the software closes it

We map the daily flow and the exceptions before recommending a build or one of our products.

If a product covers it, we say so. Custom is for the work the product cannot hold.

The quote lists the flows in the first release and the flows that wait.

The first milestone is usable. Later ones add branches you have already seen.

Ownership of what we build is written in the contract, including your data.

How a setup actually runs

Week 1

The real flow

Who does the work today, where the sheet still wins, and what must be in the first release.

Next

A slice

One path you can click with your own sample data.

Then

The branches

Exceptions from the scope, in the order you ranked them.

After

The people using it

The old sheet stays until a week of real work matches.

Questions this industry asks

Should we always choose custom?

No. If school fees, hospital OPD, a hotel desk, a kitchen, payroll or a lab is the job, start with that product. Custom is for a flow those products do not cover.

Can you give a fixed price on the first call?

We can give a range. A fixed price needs the flows in writing. A price given before that list is a guess, and we would rather not pretend it is a quote.

Do we own what you build?

What the contract says you own, you own, including the right to your data. We do not hide that in a later conversation. Ask for it in the quote.

How is this different from the custom development service?

This page is the decision: build, or use a product. The service page is how an engagement runs once you have decided to build. Read both if you are comparing.

Want this flow on a call?

Tell us the operation that is breaking. We will walk that screen and send a written quote.

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